Known Issues

How to Listen to Streaming Media

When you click on one of the channels, a streaming audio file should open in your computer’s default MP3 player software. Wait a few seconds. If nothing happens, consult the known issues and fixes below.

Known Issues

Below are a few of the common issues experienced by radio listeners and their solutions. Let us know if you are experiencing problems that are not addressed here.

Nothing Happens. Quit your browser. Restart the browser. Go back to Radio. Click on the radio channel you’re trying to listen to. It can take up to 10 seconds before your audio program detects the streaming radio signal and starts playing it. Be sure the volume on your speakers is turned up, or that your headphones are plugged in correctly. Still nothing? Try some of the other radio channels and see if they work. If yes, then the particular channel you’re trying to listen to may currently have a problem, or may be down
for maintenance. If you try repeatedly at different times of the day to log onto a channel that seams dead, please report the problem to us by sending an email to If you have tried other channels and don’t get a
signal on any of them, then you may have to install the latest free version of audio software such as WinAmp. Install the player, and then click on the radio link again.

“Page cannot be displayed.” If you click on the radio link and get a “page cannot be displayed” error, the channel may be temporarily offline for maintenance, or there is no signal being broadcast. This happens every once in a while and should not last more than a couple of hours. If it does, please report the problem to us at

“Buffer Underrun,” or skipping. The radio signal skips sometimes due to congestion on the Internet. Even if you have a fast connection on your end, there is a lot of traffic on the Internet between your connection and the source of the radio broadcast. Be sure to increase the buffer size in your MP3 player application if you get frequent skipping. This will increase the amount of time your player preloads in the background before you hear a signal. Setting your buffer to two minutes, for example, will tell your player to preload two minutes worth of audio before you hear anything, compensating for any skipping or trouble in downloading the audio during congested times on the Internet.

Here are instructions on how to increase your buffer size in two popular players:

In Real One Player click Tools, Preferences, Playback Settings. Then under Buffered Play, change the number of seconds to 60 or more. Finally, click OK.

In Windows Media Player click Tools, Options, Performance. Under Network Buffering, select Buffer. (Do NOT select the default.) Enter 60 seconds or more. Finally, click OK.

Too loud, too low, or distortion. While we attempt to monitor our signal every few hours, we do not have influence over what happens during live broadcasts at the local temple sound systems. (They are at a different
location far away from our building.) Usually when you hear a distorted clipping signal it is because the volume slider on the temple broadcasting end is turned up too high. Likewise, when the broadcast audio level is unusally low, it’s probably because the volume is set too low at the local temple or the microphone is too far away from the source of the broadcast. Please adjust the volume slider on your end to compensate for this.